Once a User chooses to avail any subscription plan/offer announced by MUDRAMARVEL and agrees to buy that plan/offer by due payment for that plan/offer to MUDRAMARVEL, such payment by User shall not be refunded by MUDRAMARVEL under any circumstances whatsoever. Please note that such act of buying MUDRAMARVEL’s plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, MUDRAMARVEL shall create Merchant & Partner ID in its Mobile App / Website ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, MUDRAMARVEL shall not be able allow for availing the services mentioned for that particular subscription plan. No existing balance will be refunded to the user in case of un-successful KYC verification. Thus, in order to avail MUDRAMARVEL services on its Mobile App / Website, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on MUDRAMARVEL Mobile App / Website, a transactions which have failed for any reason directly attributable to MUDRAMARVEL and MUDRAMARVEL has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-15 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with MUDRAMARVEL. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to Email ID given on this website. MUDRAMARVEL shall enquire the matter after receiving the complaint from the User and based on the enquiry MUDRAMARVEL may refund the payment deducting necessary professional service charges. In all cases, MUDRAMARVEL’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by MUDRAMARVEL with respect to a particular transaction. MUDRAMARVEL shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor/merchant with MUDRAMARVEL.
Refunds initiated by the merchant reflect into the customer’s account based on the original mode of payment like Credit Card, Debit Card, UPI, Netbanking, Wallet. The amount will refund 7-10 working days from date when was processed by the merchant.